The Exceptional Private Practice

Open the brief on its own page

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The full Adam Grant chapter: the story of callers who met the student they helped, the evidence, and how to bring it home to your clinic.

Comic strip from the web book: five callers read one student’s letter while a manager stands by the door; the student joins them and answers their questions; the callers head back to the phones and he waves from the table.
Interactive Web Book Chapter

Don’t Just Say Their Work Matters. Let Them Meet Someone It Helped.

The call-center story, the evidence on flip cards, two scroll-comic clinic examples, and one thing to try today.

Open the web book chapter