The Exceptional Private Practice

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The full Danny Meyer chapter: the story of hiring for the caring no one can teach, the evidence, and how to bring it home to your clinic.

Comic strip from the web book: on a tryout shift a kind candidate leads an older couple away from the noisy kitchen door while the manager ticks a checklist; a veteran server teaches her the place setting; the new hire takes a full tray from the tired veteran, and the manager pulls out a chair for her.
Interactive Web Book Chapter

Hire People Who Care. Then Take Care of Them First.

The restaurant story, the evidence on flip cards, two scroll-comic clinic examples, and one thing to try today.

Open the web book chapter